Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. No returns can be accepted for food items or custom specification items. We will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing and contain our Return Authorization Number (RMA) affixed to the outside of the package. Please call 1-800-457-5502 to obtain an RMA number. No returns will be accepted without prior approval. Canceled orders that have already been shipped or are undeliverable may be assessed with a restocking fee of up to 25% or cost of freight to help recover shipping and return shipping costs incurred.
Delivery charges are calculated by item weight, how it is packed with other items or in it's own carton from our warehouses to your zip code or on per-product basis with selected items. Please make note of the delivery charges associated with each item.
Our Shipping Estimator can also calculate delivery charges before checkout for your convenience. Simply add an item to cart in your desire quantity and select your state and zip code to submit for estimated delivery charges. The shipping charges will update each time something is added in the cart.
Please note with all Paypal orders we can only ship to your Paypal confirmed address. To prevent delays in shipping your order please make sure your shipping address is confirmed in your Paypal account.
We use UPS and USPS as well as some common carriers for international shipments depending on the product, warehouse product is located in, and other factors such as cost and service availability.
All website shipping quotes are for transportation charges only and do not include broker charges, duty or taxes. Buyer is responsible for all shipping costs, cross border fees, brokerage and taxes for your destination country.
For shipments to Canada you can calculate your estimated cross border fees by going to http://www.thefinalcost.com and references from UPS can be found at http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html for your convenience. These estimates are in addition to the shipping costs paid with the order and are payable to UPS as the broker with any applicable taxes or duty.
International Shipping Through Bongo Now Available!
We have partnered with Bongo International to offer more options for our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
|Register with Bongo and receive a U.S. shipping address.|
|Enter the Bongo address as both your billing and shipping address.|
|Use the credit card that you have on file with Bongo as the payment method.|
|Once the order arrives at Bongo, log into your account to forward to your country.|
|Click Below to Get Started:|
Goods are charged at price in US dollars shown on the product pages on the date the customer places the order and are exclusive of VAT, duties or brokerage charges for international orders. Customer is responsible for any taxes, duties, or brokerage charges when contacted by customs for clearance of international orders and will hold Lakeshore Merchandisers, Intl., LLC, it's subsidiaries, and/or agents blameless and agree to pay all costs associated with customs regulations for your country. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices in US dollars, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.